PURRBIT Return and Refund Policy

Last updated: October 20, 2026

30-Day Returns Worldwide

PURRBIT offers a voluntary 30-day return policy for customers worldwide.

If you change your mind, you may request a return within 30 calendar days, starting on the day after you receive your order, subject to the conditions below.

This policy is additional to your statutory consumer rights. Where applicable law provides greater protection, those rights take priority.

Return Eligibility

To qualify for our voluntary change-of-mind return policy, your item must be:

• Completely new and unused.

• Unopened, with any original product seals intact.

• In its original product packaging.

• Complete with all accessories, instructions, tags, and included components.

• Free from damage, alterations, stains, odors, pet hair, and signs of use.

Opening the outer shipping carton alone does not disqualify a return if the product and its original product packaging remain unopened and intact.

These conditions apply only to voluntary change-of-mind returns. They do not restrict statutory withdrawal rights or claims concerning faulty, damaged-on-arrival, incorrect, or misdescribed products.

How to Request a Return

Email marcomir107@gmail.com with your order number or other proof of purchase and the item you wish to return.

For a voluntary return, send your request within the 30-day period. Your request date is the date you send your notification, not the date we respond. You do not need to provide a reason for changing your mind.

We will provide return instructions. Please contact us before shipping your return to ensure it reaches the correct location.

For voluntary returns, send the item within 14 calendar days after receiving our return instructions. A delay in our response will not invalidate a timely request. Statutory return deadlines take priority where applicable.

Return address: [INSERT FULL RETURN ADDRESS AND COUNTRY]

Do not assume that the sender’s address on the parcel is the correct return address. Keep your proof of postage; tracked shipping is recommended.

Return Shipping Costs

For change-of-mind returns, you are responsible for direct return shipping costs where these were disclosed before purchase and applicable law permits. Depending on your location and our disclosed return address, international shipping may be required.

If we did not provide legally required information about return costs before purchase, we will cover those costs where required by law.

For faulty, damaged-on-arrival, incorrect, or misdescribed goods, we will cover reasonable necessary return shipping costs or arrange collection when a return is required to provide the applicable remedy. Please contact us to arrange the return method.

Damaged, Faulty, or Incorrect Products

Please contact marcomir107@gmail.com as soon as reasonably possible if your item arrives damaged, is incorrect, does not match its description, or develops a fault.

Include your order details and a description of the issue. We may request photographs or other reasonable information to help assess the problem.

We will provide the repair, replacement, refund, or other remedy required by applicable law, including any right you have to choose between available remedies.

The unopened, unused, and original-packaging requirements do not apply to these statutory claims. Reporting a problem after 30 days does not remove any statutory rights that remain available to you.

Refunds

After receiving your return, we will assess it against the applicable return conditions and notify you of the outcome. If we believe a voluntary return does not qualify, we will explain why. This assessment does not override your statutory rights.

For qualifying voluntary returns, we will issue your refund within 14 calendar days after receiving the returned goods. Any earlier deadline required by law takes priority.

We will refund the amount paid for the returned products, including applicable taxes collected by us. If you return your entire order, we will also refund any standard outbound delivery charge paid to us. Premium or express delivery surcharges are excluded unless applicable law requires otherwise. For partial returns, delivery charges will be refunded where legally required.

We do not charge restocking or refund-processing fees.

Refunds will be issued to the original payment method unless you expressly agree otherwise. Your bank or payment provider may need additional time to display the credit.

Contact us if you need help checking the status of your refund.

Exchanges

Contact us if you would like an exchange. Voluntary exchanges are subject to product availability and the return conditions above.

If an exchange is unavailable, you may request a refund for an eligible return. This does not limit any statutory right to a replacement.

Cancellations and Undelivered Orders

If you wish to cancel an order before delivery, contact us promptly. If the order has already been dispatched, we will explain the applicable cancellation or return process without limiting your statutory rights.

If your order has not arrived or is delayed beyond the agreed delivery timeframe, contact us. We will investigate and provide any remedy required by applicable law. You will not be required to return goods you have not received.

European Union and United Kingdom Consumers

For eligible online purchases, consumers in the European Union and United Kingdom generally have a statutory right to withdraw within 14 days after the day they receive their goods, without giving a reason.

To exercise this right, send a clear statement of your decision to withdraw to marcomir107@gmail.com. Prior approval is not required. You must generally send the goods back within 14 days after notifying us.

During the statutory withdrawal period, you may inspect the goods as legally permitted to establish their nature, characteristics, and functioning. Our voluntary requirement that products remain unopened and sealed does not override this right.

Where legally permitted, you may be responsible for a reduction in value caused by handling beyond what was necessary to inspect the goods. Any deduction will be explained and supported.

For eligible statutory withdrawals, we will reimburse the payments covered by the withdrawal, including standard delivery costs, within 14 days after receiving your withdrawal notification. Unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, where permitted by law.

Our separate voluntary 30-day policy remains available subject to its conditions. Any longer statutory withdrawal period or additional legal protection also remains available.

Your Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights, legal guarantees, or remedies under applicable law.

Our voluntary 30-day return period is not a product warranty and does not limit statutory claims relating to defects, misdescription, non-delivery, or other breaches of consumer law.

Where any condition in this policy conflicts with mandatory applicable law, that law takes priority.

Contact and Seller Information

Store name: PURRBIT
Contact telephone: 5581246926
Email: marcomir107@gmail.com